Our support team consists of highly experienced IT professionals, some of whom have developed the product itself.

Whether for the smart phone applications or for digital signage, 3Gsignage has a philosophy of keeping the software as simple as possible but troubles with the internet connection can happen to anyone. Should you have a problem simply refer to your User Manuals or for 3rd line support, carefully fill in the form in the Contact Us section and we will immediately get back to you to help you resolve the situation.

Our video tutorials were made to guide you through the software but let us know if we can assist further.

As far as the every-day running of your digital signage network the 3Gsignage Active Management System will notify the users and administrator by Email, SMS when a computer stops or is in a warning status.

Our iPhone Monitoring app lets you know which media player is in need of attention and even identifies its precise location.

And it gets better: The 3Gsignage Error Diagnostic Tool examines the system and suggests the most likely cause of a problem because time is money and we don’t want you to waste any detecting for hours.

We have created the system so that existing Service personnel in charge of standard computers could intervene in the unlikely event of a problem. On location, the only task is to run the computer normally and connect it to the internet.

‘If you can surf the web, it works’.

There is no need to install any router settings for NAT-traversal. If you can reach www.3Gsignage.com from the internet browser on the computer, the player will also work.

We’ve simplified maintenance by running all the servers for you. It is a fully hosted system (Software-as-a-Service), meaning you will not have to run your own server which will unquestionably be needing upgrades, patches and other such interventions. It runs on the same infrastructure as the world-leading retailer Amazon.com and benefits from the same well acknowledged availability and up-time.

3Gsignage is configurable and diagnosable both locally on the player, and remotely on the server for maximum flexibility. The player will indicate its status on startup, and is also configurable and diagnosable via the F1-F10 keys with a connected keyboard.

And finally…we make a point of keeping our customers and software resellers informed on the latest developments to our software platforms but let us know if there’s a particular feature you wish to see and we’ll look at it.